1. Introduction
X-finity Network Communications LLC (“X-finity,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share through our website.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an inquiry, request a quote, or contact us about our low-voltage, voice, data, and network infrastructure services.
2. Information We Collect
We may collect the following categories of information:
Personal Information
Name and business name.
Email address and telephone number.
Business address or service location.
Information submitted through contact, consultation, or quote request forms.
Project Information
Details about your cabling, network installation, equipment mounting, or IT closet requirements.
Project specifications, scheduling preferences, and related communications.
Technical Information
IP address, browser type, device information, pages visited, and general website usage data, where collected through server logs, cookies, or analytics tools.
Please do not submit passwords, payment card details, or other sensitive information through general website contact forms.
3. How We Use Your Information
We may use collected information to:
Respond to inquiries and quote requests.
Communicate about services, consultations, and projects.
Coordinate appointments and service requirements.
Improve our website, services, and customer experience.
Maintain website security and prevent misuse.
Keep business records and comply with applicable legal obligations.
Send service-related updates or marketing communications where permitted by law.
You may opt out of marketing communications where applicable. We may still send necessary service-related communications.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, improve performance, and remember preferences.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
If we use analytics, advertising, or other tracking services, their collection and use of information may also be governed by their respective privacy policies.
5. How We Share Information
We do not sell your personal information for money. We may disclose information when reasonably necessary to:
Service providers that support website hosting, email, analytics, scheduling, or business operations.
Contractors or project partners involved in delivering requested services, where appropriate.
Legal, regulatory, or governmental authorities when required by law.
Relevant parties in connection with a business transfer, merger, or restructuring, subject to applicable legal requirements.
We expect service providers to handle information appropriately and only for authorized purposes.
6. Data Retention
We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, and meet legal obligations. Retention periods depend on the nature of the information and the purpose for which it was collected.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain processing.
To make a privacy-related request, contact us using the details below. We may need to verify your identity before processing a request.
9. Third-Party Links and Services
Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices or content of websites that we do not control. Please review their privacy policies before providing personal information.
10. Children’s Privacy
Our website and services are intended for business and general audiences and are not directed toward children under 13. We do not knowingly collect personal information from children under 13 through our website. If you believe a child has submitted personal information to us, please contact us so we can review the matter.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the website after changes are posted is subject to applicable law.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact:
X-finity Network Communications LLC
Email: gesparza@xfinitync.com
Phone: +1 512-575-5020
Additional support: +1 512-351-6628
